管家部第三季度工作总结

管家部第三季度工作总结

管家部第三季度工作总结

第三季度主要工作一、接待任务

第三季度中，班组完成各种大型的接待，分别有七月份高规格省政府的接待，八月份省军区的接待，九月分省外事与集团服务质量检查，以及各种的大型宴会。在各种的大型接待中，班组合理的安排人员，以及在广大员工停休的情况下出色的完成了各种的大型接待任务。二、培训工作

在第三季度培训中，在安全方面重点对员工的上下班途中的安全进行培训，比如交通安全、行车安全等，在其它的安全知识掌握中还对广大员工的毒品知识，消防知识，火场救援工作的知识重点进行的培训，保障酒店与员工的安全，在员工业务知识方面。在七月份开始对员工的基础知识进行理论培训，再一次的进行巩固，八月份班对员工进行实际操作的现场培训。同时利用现场拍照制作成PPT的形式对员工进行再一次的工作纠正。三、设备与保养

从七月份开始班组对工作安排作了较大的调整，增设晚班，这样一来保障了外围与大堂的保养力度。从七月份开始，一楼大堂地面循环保养三次下平均第月一次的全面保养，五楼地毯每月清洗一次，九月底前全面清浩餐饮包厢椅子二次。包厢地毯与地面二次，各个雪楼层通道地毯全面清洗一次（6F29F），完成娱乐地毯保二次。在保养各个区域设备的同时，针对餐饮宴会现场的保洁，班组对每次的宴会后对湖南厅地毯进行吸尘与局部刷洗，保障该区域的干净度。四，经营节能举措

1要求班组员工树立主人翁意识。不浪费酒店能源。做到人走关灯关空调。

2对班组易耗品进行回收再利用。对班组卷纸。钢丝棉进行回收，重新分卷使用。

3严格控制药水用量。要求员工按标准添加，杜绝浪费。

4、我班组有管理人员成立了质检小组，每周一对各个区域进行检查，并在班组会议上进行图文并茂的形式进行通报改正。

5、基层管理人员加强走动式检查管理，使其及时发现问题并能及时的待解决。

五、第四季度工作计划

1、制定年度设备的保养计划，接近年底，元月份前对整个酒店的地面全面保养二次，地毯二次。

2、制定年度考核方案，认真对每员工进行年终大考核。

3、从十月分开始班组员工的工资实行考核套档制度，根据员工的绩效考核结果与个人表现进行调档，充分调动员工的积极性。4、做好年底销售任务，圣诞节与春节的销售工作。5、加强员工的技能的训练，保障员工年终考核的通过。6、加强员工的素质教育。培养员工的酒店意识。

扩展阅读：宾馆前厅部总台小组年度工作总结

宾馆前厅部总台小组年度工作总结

Found(reexamine)201*yearjobsumsupcollective------TotalstageofministryofantechamberoflimitedcompanyofhotelofShanghaigoldenhillthisyearisgoldenhillguesthousechangesthefirstyearaftermaking,belowthecarethatleadsinvariouspartycard,theYouthLeagueorganizesguidebelow,totalstationgroupcombinesthereexaminejobplanofthebeginningoftheyear,reexamineactivityofbeforewasbeingsummedupafewyears,beganfollowingworkcontinuously,promotetheorderlydevelopmentofactivityof”ofdateofarea“theYouthLeagueintheround.One,takingservicedetailandservicequalityguesthouseseriouslyisserviceindustry,theserviceisthecorethatguesthouseworks,servehouseofperforativeYuBineverytotheguestworksegment.Astheimportantwindowofguesthouse,totalstationgroupknowsclearly,theguestisthefinalcommissionerthatservesquality.OneofregardingtheYouthLeagueof“ofgoldenhillareaasdate”atthesametime,totalstationgroupinsiststodogood“inroutine3meetings”,whenencounteringaguestnamely,greetingofmeetingsmile,meeting,meetingiscommunicated.Theserviceneedstosmile,casttotheguestfrombeginningtoendonlyinordertosmile,theservicejustfillsleaseoflife,theguestcanexperienceustodelivertheservicefromtheheart.Andenterhotelwhentheguestwhen,guestofappellationofactive,enthusiastic,affectionately,thecommunicationofgreetingandlanguagemorepullclosethedistanceofweandguest.Attentionofstaffoftotalinthejobstationiscollectedandbuildguesthistorymaterialatordinarytimes,satisfytherequirementofguestindividuation.Totalstationgroupisinahandasachild,fromdetailproceedwith,accomplishdetailservice,individuationservicetrulyintheservice.Whentheguestisregistered,nurturanceoftotalstationstaffisadvertentthehabitofguestbirthday,ifjustmeetguestasithappensspendsbirthdayduringguesthouselodges,totalstationstaffsignsupforabranchintime,preparebirthdayflowertowaitfortheguestbythebranch,giveaguestasurprise.Theonlineguesttobebeingenterednewly,totalstationstaffnotonlycenterofannouncementroomWuputsacustomer,returnkeepaneyeontheyareguestjoinreticle.Totalstationstaffcarriessuchlittledetailnamely,letaguestgainsatisfactoryexperienceingoldenhillguesthouse.2,itiswiththeguestthis,innovationisfirst“yoursatisfaction,mypursuit”,thisistotalstationgroupiswrittendowninthehead,engraveinawordintheheart.Everyemployeeoftenreceivestotalstationgrouppossiblyphoneofsuchanexteriorline,inquiry“howmuchistoday’syenlistprice?”,thepersonthatdoesnotknowstillmaythinkisonelivesinnguest,notbeactually.Totalstationstaffreceivesthistelephonecalleverytime,alwaysbenottireofitsaresolvedirritatedlytotheguest.Accordingtothelifecharacteristicofbusinessaffairsguestandhabit,totalstationgroupoffers“3fast”serve,registernamelyfast,theserviceisfast,balancethebooksisquick.Serviceskilloftenstillisdiscussedeachotherbetweentotalstationstaffandtrytopopularize,ifextendtheserviceofVIPguesttocommonguesttobeperfectedceaselessly,ceaselesssummary.Theservicedoesnothavefullstop,totalstationstaffholdsto“tobethis”withthepersoninservingaprocess,“3hearts”serves,namelyattentive,enthusiastic,patient”carriesout“toserveatpairoftrivialapersonengagedinsomeparticularpursuitsin.Thearticleofguestlosing,totalstationstaffcontactsaguestactivelyandarrangeexpresscompanytosendgoodsinguesthandassoonaspossible.Totalstationstaffdevelopshisintelligenceanwisdomadequatelystill,perfectpairofcustomerserviceWu.Once,aGermanguesttakestotalstandatrousers,pantsbagslidefastenerisbad,becausetheguestwantstowearthispants,hopeweassoonaspossiblerepair.WashhouseFM201*|PES201*|FIFA

employeealreadycameoffworkatthattime,piecestotalstationstaffissmallsawslidefastener,theknowhowthingsstandandfeelconfidentofhandlingthemintheheart,shecanberepaired,shewasusedonlydidnotfostercordialrelationsbetweenstatesto3minutesoftimeslidefastener,stillgaveavisitortrousersonthespot,theguestisveryhappy.3,thestandorfallthatextendsgroomeddomainguesthousetoservequality,theguestisapprobatedtowhatguesthouseserves,outeachemployeeatus.Forthis,thepassengersourcethatantechamberministryalreadywasaimedatguesthouseformanytimesthisyearbeganantechambertorecieve,thetechnicalabilitythatcontrolssilverdrills,andcommentandappraiseofYouDatangassistantmanager,repassstandardoperatesexplain,maketotalstageeveryemployeecanfluentlynuncupativeoperationflow,undertaketheoperationofeveryemployeeisassessedagainnext,recordresult,groompostfulfiltotalstagereallyeveryemployee,letwrittenthemegillahsimplificationsuchastheoperationflowthatgoup,simpleitsprogramischanged,thethingoftheprogramisstandardized.Growingwhatemployeestrengthensineffectmanagementtogroomatthesametime,ifbein,ambulatediscovertheproblemistimelyinmanagementgroom.Onthefoundationthatdoeswelltogroomdaily,thebranchcooperatesroundorganization,staffofarrangementtotalstationjoinsindustrialcompanygroupappointthe“thatbeginknowsRongMingchitocultivatenewwind,postofbaseoneselfuponbuildsthemeof”ofnewmeritoriousservicetoreadtheactivity.Throughaseriesofgroom,theintegralqualityofgroupofverytotalstation,servequalityfromwhatwentuptostabilizeandincreasetotalstationstaffatall.Anyhow,totalstationgroupwillexplain“satisfactionwiththeaction+theserviceconceptofsurprise”,do”ofdateoftheYouthLeagueasalwaysthisbrand,themanagementthatisgoldenhillguesthouseaddsabricktoaddtile,withwhenallisentered,starttomorrowinall.GroupoftotalstationofgoldenhillguesthouseonOctober23,201*

FM201*|PES201*|FIFA

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